Ardo Medical
  • Have a question? Call 01823 336 362

Terms & Conditions

Returns – Ardo Breast Pumps and accessories are classed as personal hygiene products, the electric Breast Pumps are classified as medical devices, therefore cannot be returned or refunded unless:

A.  The product is in a saleable condition – no seals or packaging opened; no products or components have been used.

B. The product is faulty.

As per the UK government law – see details here.

If you need any further help then please give our Customer Service team a call on 01823 336362.

Breast Pump Rental – your right to cancel

You have a right to cancel any Breast Pump hire agreement providing that you have not opened the pumpsets or used the equipment. We need you to email a notice of cancellation (found at the end of the agreement) to

If you cancel the agreement during the 14 day cancellation period, we will be permitted to charge you for those services which have already been incurred by us such as the delivery charge which is included in the initial payment and we reserve the right to charge you the cost of the collection sets if we believe that you have been using them prior to the return of the Goods to us.

You will not have to make any further payments once the pump is returned. If you have any goods under the agreement, you should not use them and should keep them safe. You can however wait for them to be collected from you or if you wish, you may return the goods yourself using a system that allows for the goods to be tracked.

Product Descriptions

Every care has been taken to ensure that the description, specification and prices are correct at time of printing. We reserve the right to increase prices without further notice. Occasionally we may have to accept variations in materials in order to maintain supplies.

Special Offers and Discount Codes

Offers and codes are limited to one transaction and cannot be combined with other offers.


Standard manufacturers warranty of 1 year, with an extended guarantee for 400 hours use (as long as the green LED display is illuminated). However, there is at least the stipulated minimum legal guarantee period from the date of purchase.

Ardo medical AG warrants this unit in respect of materials and manufacturing defects.

The terms of the guarantee starts from the date of purchase. Defective materials will be replaced free-of-charge, during the life of the Guarantee, provided that the Guarantee has not been voided by unauthorised use or access to the unit. To ensure Guarantee cover, and the flawless functioning of the unit, the instructions in the User Manual must be followed, and only Ardo accessories used. The guarantee is void if the unit has been opened.


This agreement applies as between you, the User of this Website and Ardo medical, the owner(s) of this Website. Your agreement to comply with and be bound by these terms and conditions deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. Definitions and Interpretation In this Agreement the following terms shall have the following meanings:

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Ardo medical” means Ardo medical Limited

“Service” means collectively any online facilities, tools, services or information that Ardo medical Ltd makes available through the Website either now or in the future;

“System” means any online communications infrastructure that Ardo medical Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities, and email links;

“User” / “Users” means any third party that accesses the Website and is not employed by Ardo medical Ltd and acting in the course of their employment;

“Website” means the website that you are currently using ( and any sub-domains of this site (e.g. unless expressly excluded by their own terms and conditions.

Intellectual Property

2.1 All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and software is the property of Ardo medical, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

2.2 Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Ardo medical.

2.3 Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply. Links to Other Websites This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Ardo medical Ltd or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Ardo medical. To find out more please contact us by email at

Privacy Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.


6.1 Ardo medical Ltd makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

6.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind. Availability of the Website The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, the accuracy of the information, compatibility and satisfactory quality. Ardo medical accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

6.3 All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event, a product is listed at an incorrect price due to typographical, photographic, or technical error Ardo medical Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Limitation of Liability

8.1 To the maximum extent permitted by law, Ardo medical accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

8.2 Nothing in these terms and conditions excludes or restricts Ardo medical’s liability for death or personal injury resulting from any negligence or fraud on the part of Ardo medical Ltd.

8.3 Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal. No Waiver In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy. Previous Terms and Conditions In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.


All notices/communications shall be given to us by email to Such notice will be deemed received 3 days after the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

Law and Jurisdiction

These terms and conditions and the relationship between you and Ardo medical shall be governed by and construed in accordance with the Law of England and Wales and Ardo medical and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Privacy Policy

We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below.

What Personal Information Do We Collect?

Information You Provide.

We receive and store the information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address, phone number or credit card. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. In addition, if you choose, we may share your information with other companies who provide goods or services that you are interested in. Please see the “opt-in/opt-out” selection in Section 4 of this policy.


Like many websites, we use “cookies”. Cookies are small programs that we transfer to your hard drive that allow us to recognize you and to provide you with a customized shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.

Other Information.

Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.

Information from other sources.

We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

How do we use your information?


We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Law Enforcement

If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Your Choice: Opt-in or Opt-out.

It is your choice whether to receive emails or special offers from us or others. The following section provides you with this choice. Please note the default settings below. Please send me email or other mail informing me of special offers of your products or services. Please do not send me email or other mail informing me of special offers of your products or services. Please send me email or other mail informing me of special offers of related products or services from other companies. Please do not send me email or other mail informing me of special offers of related products or services from other companies. If you do not wish to receive any mail from us please use the details in contact us section to tell us.


We do not sell products or services to children. If you are under 16, you may use this site only with involvement of a parent or guardian.

Other Website

Various Web sites may be linked to this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (

Contact Us

If you would like to learn more about our privacy policy or to access your personally identifiable information contained on our website, you may contact us at

You will be required to provide identifier information to assure that this information is not released to others. We reserve the right to modify this policy in the future. If we do so, notice will be posted on our home page.

Hire Agreement

This is a rental agreement made between us, Ardo medical Limited having our registered office at Unit 1 Belvedere Trading Estate, Taunton Somerset TA1 1BH and registered in England under Company Number 05419332 and you

Description of Goods: Carum/Elite Double Breast Pump Hire

Payments (inclusive of VAT at 20%): £47.00 (Elite) or £47.00 (Carum) initial payment for the first 14 days of hire. The initial payment is followed by consecutive 30-day rentals each of £47.00 (Elite) or £47.00 (Carum) commencing 15 days after delivery (“Monthly Payment”). Each Monthly Payment will become payable unless the goods are returned to the premises from which they were obtained before the start of the 30 day period, and if they are not so returned payment will fall due in its entirety on the first day of each 30-day rental period.

Other Payments
The cost of replacing lost or damaged Goods is £1,250.00 for the Carum Breast Pump
The cost of replacing lost or damaged Goods is £835.00 for the Elite Breast Pump

Minimum Period of Hire: 14 days

Missing Payments:
Missing payments could have severe consequences and make obtaining credit more difficult. See overleaf for terms and conditions


The Consumer Credit Act 1974 the (“Act”) lays down certain requirements for your protection which should have been complied with when the agreement was made. If they were not, we cannot enforce this agreement against you without getting a court order. The Act also gives you a number of rights. You can end this agreement by writing to or telephoning Ardo medical Limited, giving at least one working day’s notice provided that such notice expires on or before the day upon which the next payment is due. You will have to make all payments and pay any amounts you owe until the date the agreement comes to an end.

If you would like to know more about The Consumer Credit Act and your rights under the Act, please contact either your local Trading Standards Department or your nearest Citizens’ Advice Bureau.


You have a right to cancel this agreement. You can do this by sending a notice of cancellation (found at the end of this agreement) to Ardo medical Limited at Unit 1, Belvedere Trading Estate, Taunton, Somerset, TA1 1BH or by contacting Ardo medical Limited by telephone on 01823 336362.
You have 14 DAYS starting from the day after you have received your copy of the agreement. (If you cancel this agreement, any money you have paid will be returned to you) You will not have to make any further payment. If you have any goods under the agreement, you should not use them and should keep them safe. (Legal action may be taken against you if you do not take proper care of them.) You can however wait for them to be collected from you or if you wish, you may return the goods yourself using a system which allows for the goods to be tracked.


1. Letting
We are letting, and you are taking on hire the Breast Pump together with any accessories described above (“Goods”) upon the terms and conditions set out in this agreement including those set out above.

2. Delivery
We will deliver the Goods to your address set out on the front page of this agreement or an alternative secure delivery address and you or a named representative must be available to take delivery of the Goods on a signature.

3. Your Obligations

You Will:
3.1 Pay Rentals
Pay to us without previous demand the Rentals specified above by MasterCard/Visa Credit or Visa Debit card.
3.2 Not to interfere with the Breast Pump
Not interfere with the breast pump or tamper with any part of the breast pump, nor allow anyone else to do these things, except on explicit instructions of a representative of Ardo medical Limited.
3.3 Use and Location
Use the Goods only in accordance with the manufacturer’s and any other instructions supplied by us, and will keep them in your possession at all times. The Breast pump cannot be removed from the United Kingdom without first obtaining written permission from Ardo medical Limited.
3.4 Loss or damage
Be responsible for, and reimburse Ardo medical Limited for any loss of or damage to the Goods whilst in your possession howsoever caused and notify us immediately of any such loss or damage.
3.5 Prohibition against sale etc
Not sell, sublet or dispose of the Goods, nor allow them to be seized in satisfaction of your debts or for any other legal process, and will reimburse us for all losses, costs, claims, damage and expenses howsoever occasioned by your breach.

4. Maintenance
So long as you observe the terms and conditions of this agreement, we shall maintain the Goods in good repair and working condition, and for this purpose we shall, with your permission, repair/replace the Goods or any part of them with equipment of similar (but not necessarily identical) type which shall be held by you on these terms and conditions and that you will make the Goods available to allow us to affect these repairs/replacement.

5. Consequential Damage etc
We accept no responsibility for consequential loss or damage howsoever arising from the letting evidenced by this agreement unless it arises from our negligent act or default.

6. Breach
Should you fail to make payment of any Rental when due, or commit any other breach of this agreement, or suffer a petition for a bankruptcy order to be presented, or call any meeting of your creditors, or execute any assignment for their benefit, we may, after due notice, terminate this agreement and you will no longer be in possession of the Goods with our consent.

7. Non-default Termination
Notwithstanding anything contained in this agreement we may, after due notice, terminate this agreement if you have made any misrepresentation to us, whether or not recorded above, or if we decide within our absolute discretion that the Goods can no longer be efficiently serviced or maintained.

8. Cancellation
If you cancel the agreement during the 14 day cancellation period, we will be permitted to charge you for those services which have already been incurred by us such as the delivery charge which is included in the initial payment and we reserve the right to charge you the cost of the collection sets if we believe that you have been using them prior to the return of the Goods to us.

9. Termination by you
This agreement will continue and we will continue to take rental payments from you until this agreement is terminated by you or us. You have the right to terminate this agreement by notice by giving at least one working day’s notice provided that such notice expires on or before the day upon which the next payment is due. Notice is given under this clause by either telephoning us on 01823 336362 or by writing to us at Ardo medical Limited at Unit 1, Belvedere Trading Estate, Taunton, Somerset, TA1 1BH.

10. Return of Goods
Upon termination of this agreement, you will surrender the Goods and protective packaging to us in good condition (fair wear and tear excepted) and pay us all amounts due but unpaid up to the date of termination. Upon termination, we will collect the Goods from the address given on this agreement or any address mutually agreed upon by both parties at the time of termination.

11. Assignment
We shall be entitled at any time to assign the benefit of this agreement provided that this does not detrimentally affect your rights under it. You may not transfer your obligations under this agreement.

12. Data Protection
12.1 Before or after you enter into any agreement with us, we may search the files of credit reference agencies, who will keep a record of our enquiries which will be seen by other organisations making searches. If you are a company or partnership, this search may be made in respect of any of your directors or partners. We may disclose to such agencies details about you and your conduct (including default in payment) under any agreement between you and us. You should be aware that credit reference agencies may keep a record of the checks they carry out and make them available for use by banks and financial institutions, credit grantors or lenders.
12.2 Details about you and your payment record under this agreement will be used to help make credit, credit related and insurance related decisions about you and occasionally for fraud prevention or to trace debtors. You can contact us for details of the credit reference agencies used by us. You have a legal right to these details and can receive a copy of the information held about you on payment of a fee.
12.3 Information held about you by credit reference agencies may be linked to records relating to any person with whom you are linked financially. We may give information about you and your payment record under this agreement to credit reference agencies, debt collecting agents and any proposed assignee, transferee or chargee of this agreement or of our interest in this agreement, their insurers or advisers. We may use a credit scoring or other automated decision-making system. We may monitor and record telephone calls for the purpose of security and training.
12.4 We may hold data on our computers or in any other way, and use it for the following purposes:
12.4.1 Searching files of credit reference agencies to help make credit decisions on you;
12.4.2 Using automated methods to access your creditworthiness;
12.4.3 Monitoring our service levels
12.4.4 To help prevent fraud, trace debtors and recover our property;
12.5 We may disclose your data to:
12.5.1 Anyone to whom we have transferred or propose to transfer any of our rights under any agreement between us and you;
12.6 By law you are entitled, upon payment of a fee, to a copy of data, and to rectification of any incorrect data held about you. If you want details of those credit reference agencies from whom we obtain, and to whom we pass information about you, please telephone us on 01823 336362. You have a legal right to these details.

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