Alyssa Double Electric Rechargeable Pump

FREQUENTLY ASKED QUESTIONS

What does it mean when we say that Ardo Alyssa Double is a 2-phase breastpump?

Ardo Alyssa was developed based on babies’ sucking behaviour. The stimulation mode with fast

cycle (suction frequency) and low vacuum (suction strength) gets breast milk flowing or triggers

the let-down reflex, while the expressing mode with slow cycle (suction frequency) and high,

comfortable vacuum (suction strength) enables the efficient expressing of breast milk.

Which are the best vacuum and cycle settings?

Every woman is unique and has different needs and sensibilities, so it is important to choose a

breastpump that offers personalised settings. Ardo Alyssa starts with gentle settings to protect

your breasts. You can adjust the level of vacuum (suction strength) and the speed of the cycle

(suction frequency) at any time during each expressing phase (stimulation or expressing mode)

to suit your needs. Pleasant non-painful settings of vacuum and cycle are very important for

successful expressing results.

What is the difference between double pumping and single pumping?

In single pumping, milk is expressed from only one breast. Double pumping, on the other hand,

involves expressing milk from both breasts at the same time. Ardo Alyssa Double is a double pump,

but can also be used as a single pump.  It has been proven that double expressing allows more

milk to be expressed in less time. But what is more important, is that expressing is comfortable.

Can I increase my milk quantity with Ardo Alyssa?

Yes, with Ardo Alyssa Double the amount of milk can be increased particularly well and in a short

time because this is not only a double pump, but also the first breastpump on the market with

automatic Power Pumping.

What is automatic Power Pumping?

Automatic Power Pumping mimics cluster feeding, a baby breastfeeding behaviour that increases

milk volume by sucking more frequently at the breast. These are periods in fact when babies and

toddlers want to be breastfed frequently, interrupted by short breaks - usually in the early evening

over 2-3 hours.

Automatic Power Pumping is a predefined one-hour interval expressing - expressing three times,

interrupted by two relaxing pauses - which increases the amount of milk. While the duration of the

expressing phases and the pauses are predefined, the mother can adjust the vacuum and cycle

settings to her own personal requirements at any time.

How often should I use automatic Power Pumping?

Milk production is increased when Power Pumping is used 1 to 2 times a day for 3 to 4 days.

Automatic Power Pumping can be used throughout breastfeeding if you want to increase milk

production.

How does Memory Plus work?

Once you have found your ideal settings where your breast milk flows best, and you express most

successfully, you can use Memory Plus to save your ideal expressing history. All the settings you

selected during expressing in both phases incl. their duration will be saved and the Ardo Alyssa will

switch off. The next time you turn on your Ardo Alyssa, it will automatically start in the expressing

sequence you saved and turn off after the saved duration.

Can I change my Memory Plus settings?

You can manually change the vacuum and cycle values, redefine the duration of the expressing

cycle, and save the new expressing cycle, at any time. This replaces the previous sequence.

You can turn off Memory Plus at any time by touching the button longer until it switches off.

How long does it take to charge the Ardo Alyssa Double & how long can you express with it?

The Ardo Alyssa Double is fully charged after about 2 hours and can then be operated for about 2

hours, depending on the set intensity. With a fully charged battery, you can express up to 8 times.

Ardo Alyssa Double can also be charged while expressing. However, this increases the charging time.

How can I charge the Ardo Alyssa Double?

The opening for the charging cable in the Ardo Alyssa is behind the flap.  The battery is automatically

charged when connected to a power supply via the included USB power adapter. Use only the power

adapter and USB cable supplied with the breastpump. The indicator on the display shows the charging

status of the battery.

Where can I download MyArdo App & which smartphones does the MyArdo app work on?

MyArdo app is available for both iOS and Android operating systems in the respective app stores.

MyArdo app works on Android on operating systems 9, 10 and 11+, while on the iPhone on operating

systems 13+.

What does MyArdo app have to offer?

With MyArdo app you can operate all Ardo Alyssa Double functions and thus control the

breastpump remotely. In addition, you can find important tips about expressing.

Is Bluetooth safe? Does it affect other devices?

Basically, all devices that have electronics or a wireless interface emit radiation.

To ensure that this is harmless and that devices do not interfere with each other, there are strict

regulations. Ardo Alyssa has an integrated Bluetooth Low Energy (BLE) radio module that complies

with all current regulations and has been thoroughly tested as part of the approval process.

What will happen to my data?

Your data is only stored locally in the app and will not be shared.

How can I clean my Ardo Alyssa Double?

Before cleaning, it is very important to always clean your hands thoroughly first:

Cleaning Ardo Alyssa;

Before cleaning, make sure that Ardo Alyssa has been disconnected from the power supply. If

necessary, you can wipe the device with a damp cloth and commercial washing-up liquid.

Cleaning pumpset;

Wash the pumpset with washing-up liquid after each use and rinse thoroughly until clear. Boil the

pumpset once a day in disassembled state for 10 min., or put it in the dishwasher, microwave (in

microwave bag) or steam steriliser (according to manufacturer's instructions). After cleaning, dry it

with a clean cloth and cover it.

The tube adapter and the silicone tubing can be wiped with a cloth if necessary. These parts should

not be boiled.

What is the Ardo Alyssa Double closed system?

The closed system is built into the breast shell. This prevents the breast milk from becoming

contaminated and, at the same time, prevents milk from entering the breastpump.

Is my Ardo Alyssa Double safe?

Ardo Alyssa Double is a medical device and as such, it guarantees a very high level of safety,

reliability and quality. Ardo Alyssa has been designed and manufactured in compliance with

the relevant standards for electrical medical devices. The Ardo medical AG quality management

system is monitored and certified by the notified body (TÜV SÜD).

All parts that come into contact with breast milk or the breast during expressing are suitable for

medical devices and are free of BPA, BPS and phthalates.

The Ardo Alyssa Double sucks too weakly or not at all, what can I do?

Make sure that the pumpset is assembled correctly and is not damaged (see the "pumpsets

and accessories" instructions for use) and check that the pumpset is plugged tightly into the

breastpump.  Check that the battery is charged and make sure that the USB cable and power

adapter are properly connected and plugged in.

My nipples hurt when I express. What can I do?

Expressing should not be painful. If it hurts, check the following possible causes:

• The vacuum is set too high: Adjust the vacuum and cycle settings to what feels comfortable to you.

• The nipples are not centred: Make sure your nipples are in the centre of the breast bell.

• The funnel of the breast bell is too small or too large: Check which is the right size for you.

Which pumpsets can be used with Ardo Alyssa?

For successful expressing with Ardo Alyssa Double, it is important that you use

only the original Alyssa pumpsets that you will find in the package. The lid was especially developed

for the Alyssa with a fixed lid insert.  Other Ardo pumpsets and third-party pumpsets are not suitable

for expressing with Alyssa.

What breast shell sizes are there and how can I tell if they fit?

2 x 26 mm diameter breast shell and 2 x 22 mm diameter silicone inserts are included in the Ardo

Alyssa Double package. Ardo additionally offers breast shell sizes 31 mm and 36 mm. For the

31 mm breast shell, there is also a 28 mm insert and an 18mm for the 26mm insert. Also an

Optiflow silicone massage insert.

The breast shell fits when:

• the nipple moves freely in the funnel and follows the rhythmic movements of the pump.

• there is very little, areola tissue in the funnel.

• the breast milk flows and the breast feels soft all over after expressing.

Who can I contact if I have problems with my Ardo Alyssa Double?

If these steps do not help you, contact your point Ardo Customer Service on 01823 336362.

What are my warranty options with the Ardo Alyssa Double?

There are legally prescribed minimum warranty periods from the date of purchase which is one year for the UK.   Keep your proof of purchase for warranty purposes. The warranty coverage is limited to the first purchaser.

UK Mainland only orders (excludes NI & Islands)

For orders placed before 2 pm, Monday to Friday, choose from the following delivery options:

Orders under £20 - £4.95 tracked.

Orders over £20 are FREE delivery – 2-4 days working days – not tracked.

Next working day delivery is £9.75 – tracked, however, due to incidents that may occur beyond our control we cannot offer a guarantee.

For the Scottish Highland areas, this may be a 2/3-day delivery. AB31 – AB35, AB41 – AB54, AB36 – AB38, AB55 – AB56, FK17 – FK21, IV1 – IV63, KA27, KA28, KW0 – KW14, PA20 – PA78, PH15 – PH18, PH19 – PH29, PH32 – PH33, PH45 – PH48, PH30 – PH31, PH34-44, PH49 – PH50.  2-4 Days: KW15 – KW17HS1 – HS9ZE1 – ZE3.

Saturday delivery is £17.50 – available on orders made before 2 pm on Friday. 

Orders are only processed and despatched from Monday to Friday, excluding bank holidays.  If you order after 2 pm on a Friday, over a weekend, or on a bank holiday your order will not be processed until the next working day.

Returns – Ardo Breast Pumps and accessories are classed as personal hygiene products, the electric Breast Pumps are classified as medical devices, therefore cannot be returned or refunded unless:

A.  The product is in a saleable condition – no seals or packaging opened; no products or components have been used.

B. The product is faulty.

As per the UK government - see details here.